Privacy Policy

Honey Bear Plumbing LLC ("Honey Bear Plumbing," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our website at honeybearplumbing.com and to the services we provide to our customers in and around Knoxville, Tennessee.

Information We Collect

We collect information you provide directly to us, including when you:

• Request service, a quote, or schedule an appointment
• Submit a contact, booking, or membership form
• Call, email, or text us
• Opt in to receive text messages from us

This may include your name, phone number, email address, service address, and details about the plumbing work you need. We also automatically collect limited technical information when you visit our website — such as your IP address, browser type, pages viewed, and referring site — through cookies and analytics tools.

How We Use Your Information

We use the information we collect to:

• Schedule, perform, and follow up on plumbing services
• Respond to your inquiries and provide customer support
• Send appointment confirmations, reminders, updates, and service-related messages
• Process payments and maintain business records
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our rights

Text Messaging (SMS) Program

Honey Bear Plumbing LLC sends text message updates and responses to consumer customers about pricing and products offered at honeybearplumbing.com. By providing your mobile number and opting in, you consent to receive text messages from us related to your service, appointments, and inquiries.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message; after you send "STOP," we will confirm your unsubscribe and you will no longer receive messages from us. For help, reply HELP or contact us at (865) 284-2424. Carriers are not liable for delayed or undelivered messages.

Honey Bear Plumbing LLC: We respect your privacy. We use the information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages. We won't share mobile information with third parties for marketing. Text messaging originator opt-in data and consent are exempt from this. We may disclose information to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property. This policy applies to your use of the Text Message Service and doesn't modify our general Privacy Policy, which may govern your use with us in other contexts.

How We Share Information

We do not sell your personal information. We share information only as needed to operate our business, including with service providers who help us deliver messages, process payments, host our website, or provide analytics — and only to the extent necessary to perform those services. We may also disclose information when required by law, to enforce our agreements, or to protect the rights, property, or safety of Honey Bear Plumbing, our customers, or others.

Cookies & Analytics

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve performance. You can control cookies through your browser settings. We use analytics services that may collect aggregated, non-identifying usage data.

Data Retention

We retain your information for as long as needed to provide our services, maintain business and tax records, resolve disputes, and comply with our legal obligations.

Your Choices & Rights

You may opt out of text messages at any time by replying STOP. You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details below. We will respond consistent with applicable law.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may link to third-party sites or scheduling tools that we do not control. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective" date above. Your continued use of our services after an update constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Honey Bear Plumbing LLC

1810 Harris Ln, Knoxville, TN 37920

Phone: (865) 284-2424

Email: [email protected]